Privacy Policy

Effective date: 23 August 2026  ·  Last updated: 23 August 2026

This policy explains what personal information Rent 2 Go collects, why we collect it, who we share it with, and the choices you have. It applies to rentaride2go.com, to our customer portal, and to the email and text messages we send you.

1. Who we are

Rent 2 Go is a long-term vehicle rental company operating in and around Charlotte, North Carolina.

2. Mobile information and SMS — our commitment

We use your mobile number only to run your rental: to send pickup instructions, payment reminders, mileage requests, maintenance and roadside coordination, and replies to messages you send us. Consent to receive text messages is not a condition of renting a vehicle from us, and you can withdraw it at any time by replying STOP. Reply HELP to any message for help.

Message frequency varies depending on your rental activity. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages. The full text messaging terms are in our Terms & Conditions.

3. Information we collect

Information you give us

Category	What it includes	Why we need it
Identity	Full name, date of birth, driver's licence number and issuing state, signature	To confirm you are legally able to drive and to form the rental agreement
Contact	Email address, mobile number, home address, city and state	To reach you about your rental and to confirm the address where the vehicle is kept
Documents	Driver's licence image, proof of address (utility bill, bank statement, lease, hotel invoice, addressed mail)	To verify identity and residence, as required by our insurers
Payment	Card or bank details, billing address	To take rental payments and any deposit. Card numbers are entered directly with our payment processor and are never stored on our systems
Rental	Vehicle chosen, dates, mileage readings, pickup and return photographs, condition notes	To operate the rental and resolve damage or mileage questions
Correspondence	Messages you send us by chat, email or SMS	To answer you and keep a record of what was agreed

Information collected automatically

• Vehicle location and telematics. Our vehicles carry GPS tracking devices. We collect the vehicle's location, movement and mileage while it is rented to you. This is used to enforce the 100-mile service area, to recover vehicles, to assist in an emergency or theft, and to schedule maintenance. It is a condition of every rental and is disclosed in your rental agreement.
• Technical data. IP address, browser type and pages viewed, kept to keep the site secure and working.
• Session data. Your browser stores a sign-in session so you stay logged into your portal. We do not use advertising or cross-site tracking cookies.
• Website analytics. We record which pages are viewed, which buttons are clicked, the website or campaign you arrived from, and whether you are using a phone, tablet or computer. This is measured by our own website and stored in our own database. We do not use Google Analytics, advertising pixels, or any other third-party analytics service, and this information is never sent to anyone else. To count returning visits your browser stores a random identifier — it identifies a browser, not a person, and is not linked to your name, email address or account. We do not record IP addresses, and the address of a page you came from is reduced to the website name before it is stored.

4. How we use your information

• To verify your identity, licence and address before renting to you
• To create and manage your account and customer portal
• To take payments, issue invoices and receipts, and collect amounts owed
• To send you pickup instructions, payment reminders and service messages by email and SMS
• To operate, track, maintain and recover our vehicles
• To answer your questions, including through our assistant "Linda"
• To meet legal, tax, insurance and law-enforcement obligations
• To detect and prevent fraud and misuse of our vehicles

We do not sell your personal information, and we do not use it for advertising.

5. Who we share information with

We share only what a provider needs to do its job for us, under contract, and never for that provider's own marketing.

Provider	Purpose	What they receive
Stripe, Inc.	Payment processing and identity verification	Name, email, address, payment details, identity documents
Twilio Inc.	Sending and receiving text messages	Mobile number and message content
Resend	Sending transactional email	Name and email address
Supabase	Database and application hosting	Account and rental records
Anthropic	Powering our assistant "Linda"	The text of your chat messages and your rental context
ElevenLabs	Text-to-speech for Linda's voice	The text she speaks
GPS / telematics provider	Vehicle tracking and recovery	Vehicle location and movement
Vehicle owners	Owners whose cars are on our platform	Rental dates, mileage and earnings — not your contact details

We may also disclose information where the law requires it, to our insurers in connection with a claim, to recover a vehicle, or to protect someone's safety. If our business is sold or merged, records may transfer to the buyer, who would remain bound by this policy.

Again, and without exception: text messaging originator opt-in data and consent are never shared with anyone.

6. How long we keep it

We keep rental, payment and identity records for as long as you are a customer and then for as long as tax, insurance and legal claim periods require — generally seven years. Vehicle location history is kept for the period needed for safety, maintenance and dispute resolution and then deleted. You may ask us to delete information we are not required to keep.

7. Your choices and rights

• Text messages. Reply STOP to any message to opt out, or HELP for help. Opting out of texts does not end your rental; we will contact you by email or phone instead.
• Email. Service emails about an active rental are necessary and cannot be switched off while you are renting.
• Access, correction and deletion. Email info@rentaride2go.com and we will respond within 30 days. We may need to verify your identity first.
• Your portal. You can view and update your own details, documents and invoices at any time by signing in.

Depending on where you live you may have additional rights, including the right to know what we have collected and to ask us not to sell or share it. We do not sell or share personal information as those terms are defined under US state privacy laws.

8. Security

Access to customer records is restricted to authorised staff and protected by row-level security in our database. Card details are handled entirely by our payment processor and never stored on our systems. Documents you upload are held in restricted storage. No system is perfectly secure, and we will notify you and the relevant authorities if a breach affects your information.

9. Children

Our service is for licensed drivers aged 21 and over. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.

10. Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes affecting how we use your mobile number or your consent will be notified to you directly.

11. Contact us